SARAH CHANE ABEND

Senior Client Partner

Editor of Vogue. As a teen, that was Sarah’s career goal…until she realized she’d be required to give up pajama jeans. Deal breaker. Now she fashions smart, data-driven customer marketing programs that generate impressive results (and make her clients look amazing). Prior to rDialogue, she lent her marketing savvy to big names like Bank of America, Wells Fargo, SunTrust, National Bank of Canada, and Waste Management. Intelligent, detailed and personable, Sarah works hard and laughs often. At day’s end, she returns to her husband, two boys, dog, and various cats and enjoys the pajama-jean-like comforts of home. 

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Karen Fields

Vice President, Strategy & Implementation

Smart, diligent, quick-witted—Karen is a truly gifted communicator and collaborator. During her 15-year marketing career, she’s worked on the client and agency side, analyzing data and skillfully shaping it into action and successful results-driven campaigns for Exclusive Resorts and AT&T, just to name a couple.

Those who have worked with Karen look forward to the chance to do it again. We’re fairly certain it’s her personality, intelligence and work ethic that draw people to Karen. However, it could also be attributed to the vacuum effect caused by her dramatic use of hand gestures

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Matt Garrett

Executive Vice President, Strategy & Implementation

It’s not often that you find someone who possesses a razor-sharp analytical mind and forward-thinking creative vision. This is Matt. For over 20 years, Matt has been delivering world-class branding insight, tech savviness, and keen analytical perspective to brands such as IBM, Equifax, AT&T, American Express, Abercrombie & Kent, Exclusive Resorts and more. In 2006, Brandweek named him one of the Top 10 Marketers of the Next Generation. It surprised Matt, but not the rest of us. He’s a natural-born leader whose intelligence and magnetism pull together happy, productive teams and generate impressive results.

As far as we can tell, Matt’s capable of pretty much anything except developing an attitude. Thanks to his three loving daughters, he’s reminded nightly that he’s a dork. His ego is popped before it has a fighting chance to inflate.

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JODI RAUSCH

Vice President, Strategy & Implementation

When Jodi was 5, she broke the news to her folks: She wanted to be an advertising exec when she grew up. Fast-forward a few decades and Jodi’s hard-wired enthusiasm for marketing hasn’t waned one iota.

Over her 18-year professional career, she’s lent her expertise and insights to big-name clients like Intercontinental Hotels Group, GE Consumer Finance, Gap, Inc. and Fiserv. Her colleagues describe her as one of the most conscientious, driven and talented marketing minds they’ve ever encountered. It’s no surprise she’s such a respected marketer; she’s been honing her skills since birth.

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PHIL RUBIN

Chief Executive Officer

A die-hard Saints fan, Phil knows a thing or two about loyalty. Over the course of his over 20-year career, he’s blended experience and innovation to evolve the way businesses identify, retain and expand their best customers. An impeccable leader with passion to spare, Phil founded the loyalty practice at Loyaltyworks, and led the spin-off and formation of rDialogue. Before all that, he was Group VP and General Manager at The Lacek Group—a loyalty marketing firm that is now a part of OgilvyOne.

Through the years, some of the world’s smartest companies including Delta Air Lines, Citi, Cox Communications, Macy’s, and GTE Wireless have sought Phil’s expertise and it’s no surprise why. He’s fiercely loyal to his craft, his clients, and his teams (both rDialogue & the Saints) and he’s managed to build a team of high-caliber marketers who share his integrity and dedication.

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BRENDA THIELBAR

Senior Client Partner

“At the end of the day, people won't remember what you said or did, they will remember how you made them feel.” It’s Maya Angelou’s quote and Brenda’s mantra. Loyal, detailed and personable, Brenda helps her clients devise and implement strategic, impactful marketing campaigns that they can feel good about. At rDialogue, Brenda brings over 20 years of hospitality marketing experience to the conference table, leading a wide variety of customer-centric initiatives for InterContinental Hotels Group, Holiday Clubs International, Holiday Inn, Bass Hotels, Days Inn and more.

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